Service and maintenance

Video South systems are engineered to last. The average life of our installations is 12 years before any major components or upgrades are required.

Support

We can support all systems with our own System Maintenance Contracts (SMC); these provide a ‘healthcheck’ visit annually, any firmware updates, any user cable replacements and free call-outs. We also include a refresh of user training and replacement of projector lamps, where required.

Video South supports Avaya (Radvision) and Cisco videoconference advance replacement service cover contracts.

Our own engineers are fully accredited to service and upgrade many manufacturers’ equipment.

VIEW MANUFACTURERS

  • Cisco
  • Avaya
  • Sony
  • Panasonic
  • AMX
  • Extron
  • Kramer
  • Audio Technica
  • Sennheiser
  • Canon
  • Epson

In many cases we can offer an extended warranty on these core products; three years is often at no extra cost and five years at attractive rates.

The combination of our on-site service cover (SMC) with our unlimited skilled telephone support keeps our clients satisfied with their investment in their systems.